Terms and Conditions

Terms and Conditions

Ordering Your LG Pleco for Delivery

Orders for LG Plecos can be placed by contacting via our online shop.

Once your order is placed and payment is received, we will contact you as soon as possible regarding a delivery date. Please note that deliveries are limited to weekdays only, We do not offer a weekend service for shipping livestock.

The price for standard delivery is £14.99 for a total weight of 5 kilos. Any parcel over this weight may be charged accordingly.

There may be a surcharge for areas outside of mainland UK. If you would like a price for delivery to your area, please contact us with your postcode, and we will happily provide a postage quote.

Orders will only be dispatched when full payment has been received.

DOA Policy

All Fish will leave our tanks in good health and be packed accordingly for transit.

In the unlikely event of your livestock arriving dead, our DOA policy is as follows:

  • Photos of the fish, still sealed in the bag it was originally packaged in from, must be sent to us within 1 hours of delivery to the customer.

  • We will provide a refund or credit note for the value of the fish as long as the above terms and conditions have been followed. The price of delivery and any costs for packing materials that may have been charged will not be refunded and are at the expense of the customer.

  • In the event that an LG Pleco arrives DOA and the customer would like a replacement, the customer must pay the delivery charge and the cost of any packing materials for the replacement fish.

  • If a customer feels that a fish is unwell or struggling upon arrival, they must notify us within 1 hours with pictures and video of the fish still sealed in the bag it was originally packaged. This allows us to provide the best and fastest advice possible.

LG Pleco only guarantees fish for live arrival. We cannot guarantee fish outside of the 1-hour arrival time. Therefore, any losses after this period will be at the expense of the customer.

Some Plecos are sold as a “Pair,” meaning one male and one female. We will sex the fish to the best of our knowledge and ability; however, we cannot 100% guarantee the sexes of the fish purchased.

When ordering LG Plecos, the fish you receive may differ slightly from the picture shown, such as a slightly different pattern, color, etc.

Please research before ordering to ensure compatibility with your aquarium. LG Pleco If you are unsure, please contact us for advice before ordering your fish.

Delivery and Introduction of New LG Plecos

The best way to introduce your Fish after overnight transit can vary depending on the species. Advice will be happily given to customers unsure of the correct way to introduce fish to an aquarium after overnight transit. Just ask when placing your order.

Livestock packages are delivered between the hours of 7 AM and 8 PM. Please ensure that you are available during these hours. If you are unable to receive the fish, your parcel may be returned to LG Pleco, and no refund will be given.

In the unfortunate event that your Fish is dead on arrival, DO NOT dispose of the fish until instructed to by LG Pleco.